Download Oracle CRM On Demand Essentials.1z0-527.PracticeTest.2016-12-29.89q.vcex

Vendor: Oracle
Exam Code: 1z0-527
Exam Name: Oracle CRM On Demand Essentials
Date: Dec 29, 2016
File Size: 96 KB
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Demo Questions

Question 1
You have a requirement to set up an Expenses object. This object will be used often by marketing and sales users and you need to create a set of lists to appear on their Expenses home pages. The marketing users will want lists that search on an Expense Category pick list field and the sales users will want lists that search on an Expense Date field. You decided you will use a Custom Object for the Expenses object. What recommended best practice should you keep in mind when setting up the fields for the new Expenses object?
  1. Create a new Expense Date field with a Field Type of Date/Time so that your lists can query correctly for different locales.
  2. Select the Required check boxes at the field level for both the Expense Date and Expense Category fields so all users have to fill in these values.
  3. Rename indexed fields to use for the Expense Date and Expense Category fields so your lists run faster.
  4. Deselect the copy enabled check box for the expense date and expense category fields so your lists run faster.
Correct answer: C
Explanation:
Two indexes, one for the Expanse Data field and one for the Expense Category field, will make both type of searches faster.
Two indexes, one for the Expanse Data field and one for the Expense Category field, will make both type of searches faster.
Question 2
Once a forecast is set up, it typically does not need to be updated unless certain events take place which two events may require an update of the forecast definition?
  1. Creating a new forecast report In Analytics
  2. Creating a new access profile for a role including in the forecast
  3. Deactivating employees with the roles Included In the forecast
  4. Changing the expiration date of the forecast alert message
  5. Changing the reporting structure
Correct answer: CE
Explanation:
You must update your forecast definition settings after you make the following changes to user records:Changing the name in the Reports To field in a participant's user details. Deactivating users who are participants in the forecast hierarchy. (C) Adding or removing employees from the roles included in the forecast. (implies E) Reference: Oracle CRM On Demand Online Help, Setting Up Forecast Definition
You must update your forecast definition settings after you make the following changes to user records:
Changing the name in the Reports To field in a participant's user details. 
  • Deactivating users who are participants in the forecast hierarchy. (C) 
  • Adding or removing employees from the roles included in the forecast. (implies E) 
Reference: Oracle CRM On Demand Online Help, Setting Up Forecast Definition
Question 3
A company wants to implement a policy that employees should only use the CRM on Demand application when they are in the company office. 
What is the best way to implement this policy in the application?
  1. Navigate to the Company Profile page and change the company Authentication Type to Single-Sign on Only.
  2. Monitor the Sign-In Audit to identify users that do not conform to the policy and Inactivate their user credentials.
  3. Use the Company Administration > Security Settings page to enter the specific IP address ranges for the company network.
  4. Change the sign-in page for user authentications to a page behind the company firewall.
Correct answer: C
Explanation:
The Restricting Use to IP Addresses feature allows your company to restrict access to the system to specific IP address ranges. You can use this feature to ensure that your users only access the system from specific network locations, such as your office. If this feature is enabled, your users can only sign in to the application from machines that have IP addresses within the range you specified.
The Restricting Use to IP Addresses feature allows your company to restrict access to the system to specific IP address ranges. You can use this feature to ensure that your users only access the system from specific network locations, such as your office. If this feature is enabled, your users can only sign in to the application from machines that have IP addresses within the range you specified.
Question 4
You created an Account Assignment Rule and added users to the Team Assignment section on the Rule Detail page. 
When the rule is triggered and an Account record is assigned, which two actions occur?
  1. All users on the team are given the same access level as the assigned record owner to the Account, and Its related Contact and Opportunity records.
  2. All users on the team are also assigned to the territory specified in the Assign To Territory field for the rule.
  3. Unless you selected the Include Team Assignment check box for the rule, no users are assigned to the team.
  4. Only the users that meet the rule criteria are assigned to the team.
  5. Each user on the team is given the specified access level to the Account, and its related Contact and Opportunity records.
Correct answer: CE
Explanation:
C: Field "Include Team Assignment"Description: "If the rule criteria are met, the team members are assigned to the account."Reference: Oracle CRM On Demand Online Help, To set up assignment rules
C: Field "Include Team Assignment"
Description: "If the rule criteria are met, the team members are assigned to the account."
Reference: Oracle CRM On Demand Online Help, To set up assignment rules
Question 5
One of the Service Coordinators in your department is not receiving emails when new service requests are assigned to her. The system administrator that built the service request assignment rules is on vacation so you are helping troubleshoot this issue. What is the most likely cause of this issue?
  1. The Email Notification workflow action is inactive.
  2. The Service Request record in question is missing Information in key fields.
  3. The workflow responsible for the assignment is inactive.
  4. The email notifications are sent to the user's manager.
  5. The Send Email Notification check box Is not selected for the assignment rule.
Correct answer: E
Explanation:
When a lead or service request is assigned an owner, an email is sent to the new owner. You can turn off email notification for Service Requests on a per-rule basis by clearing the Send Email Notification check box (flag) on the Service Request Assignment Rule Edit page. Reference: Oracle CRM On Demand Online Help
When a lead or service request is assigned an owner, an email is sent to the new owner. You can turn off email notification for Service Requests on a per-rule basis by clearing the Send Email Notification check box (flag) on the Service Request Assignment Rule Edit page. 
Reference: Oracle CRM On Demand Online Help
Question 6
Your company's Sales department is contemplating the use of a custom object to track information related to a new record type called "Orders". As the system administrator, you're responsible for making sure that the Sales department is aware of the limitations associated with the use of custom objects. 
Select two application areas not compatible with custom objects.
  1. Analytics
  2. Forecasting
  3. Books of Business
  4. Assignment Manager
  5. Web Services
Correct answer: BD
Explanation:
Note 1: New custom objects in Oracle CRM On Demand Release 16 leverage the same powerful capabilities as pre-built objects, including real-time reporting for accurate analysis (not A) of data and related information, fields customization, external data integration, page and related item layouts management, role security settings, list management, as well as the ability to load objects from other systems or files via web services (not E) or import/export utilities.Incorrect answers:A: Oracle CRM On Demand Answers provides comprehensive support for reporting custom objects. You can report on Custom Objects 1, 2, and 3 and their many-to-many relationship with accounts, contacts, opportunities, and service requests through specially dedicated subject areas. Oracle CRM On Demand – Release 19 Administrator Preview Guide14 records to books, use workflow to automate book assignment, or use Web services for advanced record to book assignmen E: Web Services v1. is used to interact with Custom Objects.Web Services v2.0 is used to interact with all Oracle CRM On Demand custom objects, as well as preconfigured objects.  Note 2: Books of Business are a part of the access control system in Oracle CRM On Demand. Books are an efficient method of organizing and segregating records so that users can collaborate without being team members for each record. Using books to organize your company data allows you to search for records more quickly and efficiently.CRM On Demand Release 19 provides you the ability to batch-assign Financial Account and Financial PlanReference: Oracle CRM On Demand Online Help
Note 1: New custom objects in Oracle CRM On Demand Release 16 leverage the same powerful capabilities as pre-built objects, including real-time reporting for accurate analysis (not A) of data and related information, fields customization, external data integration, page and related item layouts management, role security settings, list management, as well as the ability to load objects from other systems or files via web services (not E) or import/export utilities.
Incorrect answers:
A: Oracle CRM On Demand Answers provides comprehensive support for reporting custom objects. You can report on Custom Objects 1, 2, and 3 and their many-to-many relationship with accounts, contacts, opportunities, and service requests through specially dedicated subject areas. 
Oracle CRM On Demand – Release 19 Administrator Preview Guide14 records to books, use workflow to automate book assignment, or use Web services for advanced record to book assignmen 
E: Web Services v1. is used to interact with Custom Objects.
Web Services v2.0 is used to interact with all Oracle CRM On Demand custom objects, as well as preconfigured objects.  
Note 2: Books of Business are a part of the access control system in Oracle CRM On Demand. Books are an efficient method of organizing and segregating records so that users can collaborate without being team members for each record. Using books to organize your company data allows you to search for records more quickly and efficiently.CRM On Demand Release 19 provides you the ability to batch-assign Financial Account and Financial Plan
Reference: Oracle CRM On Demand Online Help
Question 7
What is the first step in customizing a layout for the Account Lookup Window?
  1. Navigate to the Account Search Layout1
  2. Click the My Setup link
  3. Navigate to the Layout Wizard for Related Lists
  4. Navigate to the Page Layout Wizard
Correct answer: D
Explanation:
See step 1-5 below. To create a page layout In the upper right corner of any page, click the Admin global link. Click the Application Customization link. In the Record Type Setup section, click the link for the required record type. In the Page Layout section, click the required Page Layout link. In the Page Layout list, do one of the following:Click the Edit link for an existing layout to modify it. Click the New Layout button to create a new layout. Click the Copy link to copy an existing layout. The Page Layout Wizard appears to guide you through the process. Reference: Oracle CRM On Demand Online Help, To create a page layout
See step 1-5 below. 
To create a page layout 
  1. In the upper right corner of any page, click the Admin global link. 
  2. Click the Application Customization link. 
  3. In the Record Type Setup section, click the link for the required record type. 
  4. In the Page Layout section, click the required Page Layout link. 
  5. In the Page Layout list, do one of the following:
    • Click the Edit link for an existing layout to modify it. 
    • Click the New Layout button to create a new layout. 
    • Click the Copy link to copy an existing layout. 
The Page Layout Wizard appears to guide you through the process. 
Reference: Oracle CRM On Demand Online Help, To create a page layout
Question 8
Your company uses a custom list of Industries to classify your accounts, but the CRM Industry field type is set to pick list (read only) on the Account Field Setup page. You need to have the custom Industry names appear in the Industry field pick list on the Account detail page. As the Administrator, how do you resolve this issue?
  1. Add a new Industry field and assign it the Pick list type; then edit the pick list
  2. Change the field type of the default Industry field to an editable pick list.
  3. Change the display name of an unused field with an editable pick list
  4. Go to Data Rules & Assignment and modify the Industry Definitions.
Correct answer: D
Explanation:
To customize your company's industry list In the upper right corner of any page, click the Admin global link. In the Business Process Management section, click the Data Rules & Assignment link. In the Industry Definition section, click the Industry Definition link. From the Translation Language drop-down list, select your company's primary language.  On the Industry Edit page, fill in the information. To manually enter the translated equivalent of the new industry:a From the Translation Language drop-down list, select the language. b Enter the translated equivalent in the Display Name field and click Save. Save the record. Reference: Oracle CRM On Demand Online Help, To customize your company's industry list
To customize your company's industry list 
  1. In the upper right corner of any page, click the Admin global link. 
  2. In the Business Process Management section, click the Data Rules & Assignment link. 
  3. In the Industry Definition section, click the Industry Definition link. 
  4. From the Translation Language drop-down list, select your company's primary language.  
  5. On the Industry Edit page, fill in the information. 
  6. To manually enter the translated equivalent of the new industry:
    a From the Translation Language drop-down list, select the language. 
    b Enter the translated equivalent in the Display Name field and click Save. 
  7. Save the record. 
Reference: Oracle CRM On Demand Online Help, To customize your company's industry list
Question 9
As a CRM administrator, you're evaluating different data sharing strategies to implement in your organization. Your main driver is to allow record owners to select which users to give access to their data. What piece of functionality best meets your requirement?
  1. Group Sharing
  2. Books of business
  3. Workflows
  4. Team Sharing
Correct answer: D
Explanation:
For some record types, you can share a record so that a team of users can view it. The following record types can be shared by teams:Account Application Business Plan Contact Custom Object 01, 02, and 03 Deal Registration Household MDF Request Objective Opportunity Partner Portfolio Special Pricing Request With account records, you can also share the contact and opportunity records that are linked to that account record. To share a record, you first add the person to the Team for the selected record. Then you specify the access level the person has to the record. Incorrect answers:C: Workflows is for organizing processes
For some record types, you can share a record so that a team of users can view it. The following record types can be shared by teams:
  • Account 
  • Application 
  • Business Plan 
  • Contact 
  • Custom Object 01, 02, and 03 
  • Deal Registration 
  • Household 
  • MDF Request 
  • Objective 
  • Opportunity 
  • Partner 
  • Portfolio 
  • Special Pricing Request 
With account records, you can also share the contact and opportunity records that are linked to that account record. 
To share a record, you first add the person to the Team for the selected record. Then you specify the access level the person has to the record. 
Incorrect answers:
C: Workflows is for organizing processes
Question 10
Select the true statement regarding book structure.
  1. Your book structure should closely reflect how your company organizes its data.
  2. Your book structure should always reflect your company's corporate hierarchy.
  3. Your book structure should reflect your company's geographical distribution.
  4. Your book structure should reflect Financial Cost Centers for financial reporting.
Correct answer: A
Explanation:
To set up an efficient book structure, you must plan your book hierarchies carefully. Consider the following guidelines when you design and refine the book hierarchies for your company:Do not create custom books that replicate user books. Determine the organization and access policies for your business data. (related to A) Determine whether the corporate structure is relevant to data management. (related to A) Determine the data affiliations in your company. (related to A) Design your books based on user needs, and consider the tasks where users most commonly use books. Design your books so that the functionality provided by the Manager Visibility Enabled check box on the company profile is used as little as possible. Keep the number of levels in your book hierarchies to a minimum. As far as possible, reduce the amount of cross-listing in the book structure. Cross-listing is the practice of duplicating records across multiple books. Use workflow rules to automate book management. Reference: Oracle CRM On Demand Online Help, About Designing Book Structures
To set up an efficient book structure, you must plan your book hierarchies carefully. Consider the following guidelines when you design and refine the book hierarchies for your company:
  • Do not create custom books that replicate user books. 
  • Determine the organization and access policies for your business data. (related to A) 
  • Determine whether the corporate structure is relevant to data management. (related to A) 
  • Determine the data affiliations in your company. (related to A) 
  • Design your books based on user needs, and consider the tasks where users most commonly use books. 
  • Design your books so that the functionality provided by the Manager Visibility Enabled check box on the company profile is used as little as possible. 
  • Keep the number of levels in your book hierarchies to a minimum. 
  • As far as possible, reduce the amount of cross-listing in the book structure. Cross-listing is the practice of duplicating records across multiple books. 
  • Use workflow rules to automate book management. 
Reference: Oracle CRM On Demand Online Help, About Designing Book Structures
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